When you first receive your item you must keep original packaging in case of need for return. You must also fully inspect each part of the item and report any faults or damages BEFORE you assemble the item. Please do not assemble the item until you are completely satisfied with it. Any damages or faults reported after the item has been assembled will be liable to be returned at customers expense.
Damaged / Faulty Items / Missing Parts
Please keep the original packaging in case you need to return within 14 days after receiving the item. If your item arrives damaged, defective or has missing parts; please email firstname.lastname@example.org with your order number and details of damaged item. Please also include any pictures of the damage. We will then respond to you as soon as possible and arrange for a refund / replacement or missing parts to be sent out to you.
In case of damaged or faulty goods we will arrange for our courier to collect your item free of charge and send you out a replacement / refund (This applies to most furniture items). Smaller items and some furniture items should be sent back using the courier service advised to you and you will be refunded the cost of postage once the item arrives back in the state first claimed. If you use a more expensive courier service or method to return then you will be liable for excess costs. In case of collections you must ensure that your item is dismantled and returned to it’s original packaging or else our courier will refuse to collect.
Our courier will make 3 attempts to collect your item. We will work with you to ensure these attempts are made at a date that suits you. After 3 attempts are made it is then the customer who is liable to return the item at their own expense.
If the item arrives noticeably damaged on delivery then please refuse delivery from the courier and do not sign for the item. This way we can issue you a refund or send out a replacement much sooner.
If you have any questions in regards to returns or any other customer service questions then please email our friendly team at email@example.com and we will be happy to help
You’ve Changed Your Mind?
If you have simply changed your mind about any item ordered and wish to return you can do so providing you inform us of your decision within 14 days of receipt. Please not this only applies to some items. Majority of our furniture items can not be returned. Please email us before you order to enquire if this applies to your order.
Once you have informed us of your decision to return an item, you have 14 days to do so at your own expense (if applicable for that item). Once the item is received at Ivy Boutique, we will issue a full refund for the value of the goods returned (if applicable for that item).
Returns are governed by the following policies and this applies only to some items.
1. Your return request must be received within 14 days of receipt of goods. Unfortunately we cannot accept return requests made outside of this period.
2. We cannot use our courier to collect goods. You must arrange for the goods to be returned to us, and ensure that you have adequate insurance
Please note in regards to some of our furniture items; we will not accept return of the item. On some of our items we will only send out replacement parts but will not offer any return or refund. Please contact us if you require further information about if this applies to your item.